Privacy Policy

Effective Date:

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you”) and Zenex E-Commerce Private Limited (“Company,” “we,” “us,” or “our”), which operates the A1Mandi Platform.

A mandi is a designated agricultural marketplace in India where farmers bring their fruits, vegetables, and other horticultural products for auction. Commission agents known as Adhatiyas facilitate these auctions between farmers and retailers. The A1Mandi Platform is designed to digitalize and streamline this traditional mandi process by offering tools for auction management, accounting, insurance integration, credit facilities, and digital payments.

By accessing or using the Platform, (“Company,” “we,” “us,” or “our”), governing your use of the A1Mandi mobile application, website, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. DEFINITIONS

• “Adhatiya” means a commission agent registered on the Platform facilitating agricultural produce auctions.
• “Retailer” means a business owner purchasing agricultural products from Adhatiyas.
• “Farmer” means an individual cultivating and selling horticultural produce.
• “Services” means all functionalities offered through the Platform, including but not limited to auction management, accounting, transit insurance, credit facilities, payment solutions, and market insights.

2. ELIGIBILITY AND REGISTRATION 2.1. The Services are available exclusively to Users engaged in agricultural trading activities in India. 2.2. Registration requires submission of accurate personal, business, and financial information, including mandatory eKYC compliance. 2.3. The Company reserves the right to verify the information provided and to approve or deny registration at its sole discretion.

3. DESCRIPTION OF SERVICES 3.1. Auction Management and Accounting: Facilitating digital record-keeping for agricultural produce auctions, including profit and loss reporting. 3.2. Transit Insurance: Enabling access to third-party insurance providers through the Platform. The Company acts solely as a facilitator and assumes no liability for insurance claims or coverage disputes. 3.3. Retailer Credit Facilities: Provision of credit facilities subject to successful eKYC verification and financial assessment. Terms of credit are governed by separate agreements where applicable. 3.4. Payment Instruments: Distribution and management of QR codes and digital wallets for secure, traceable financial transactions. 3.5. Market Insights: Provision of aggregated data and analytical insights. Such information is provided “as is” without warranties regarding accuracy or fitness for a particular purpose.

4. FEES, CHARGES, AND PAYMENTS 4.1. Certain Services may be subject to service fees as communicated on the Platform. 4.2. Users agree to pay all applicable charges promptly through the authorized payment methods. 4.3. The Company reserves the right to modify fees and charges with prior notice.

5. DATA PROTECTION AND PRIVACY 5.1. The Company collects and processes personal and financial data in accordance with its Privacy Policy, which forms an integral part of these Terms. 5.2. Users consent to the sharing of necessary data with regulatory authorities and third-party service providers engaged in delivering the Services. 5.3. The Company implements reasonable security measures but does not guarantee complete data security.

6. USER LIABILITY 6.1. Users shall be solely responsible for all actions, omissions, and transactions conducted through their registered account on the Platform. 6.2. Users agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Breach of these Terms; (b) Violation of any applicable law, regulation, or third-party rights; (c) Misuse or unauthorized use of the Platform; (d) Fraudulent or unlawful transactions initiated via the Platform. 6.3. Users shall be responsible for ensuring compliance with all applicable local, state, and national laws governing agricultural trade, financial transactions, and digital services while using the Platform. 6.4. Users acknowledge that they operate independently of the Company and bear sole responsibility for their business decisions, auction outcomes, credit arrangements, and insurance claims.

7. LIMITATION OF LIABILITY  : The Company shall not be liable for: (a) Losses arising from auction activities or financial transactions conducted via the Platform. (b) Claims related to transit insurance coverage or denials. (c) Credit defaults or related financial risks. (d) Technical failures, including but not limited to payment gateway outages. 6.2. In no event shall the Company’s aggregate liability exceed the total amount paid by the User for the Services in the preceding three (3) months.

8. COMPANY RIGHTS AND FUTURE OBLIGATIONS SAFEGUARD CLAUSE

8.1. The Company retains the exclusive right to introduce, modify, suspend, or discontinue any features, services, or operational functionalities related to mandi operations as offered through the Platform. 8.2. The Company shall not be held liable for any direct or indirect consequences suffered by Users due to regulatory changes, market evolutions, technological updates, or business restructuring. 8.3. Users expressly acknowledge that: (a) Future obligations arising from government mandates, compliance requirements, or industry standards may necessitate operational changes; (b) The Company’s discretion in implementing such changes shall be final and binding; (c) Continued use of the Platform post any such changes signifies User acceptance thereof.

9. INTELLECTUAL PROPERTY AND NON-COMPETE SAFEGUARD CLAUSE

9.1. All proprietary content, features, software, logos, trade names, and data generated by or hosted on the Platform shall remain the exclusive property of the Company. 9.2. Users agree not to replicate, distribute, reverse-engineer, or develop competing digital solutions or services directly derived from or based on the Platform’s functionalities or business model. 9.3. Unauthorized use of intellectual property, confidential methodologies, or proprietary algorithms associated with the Platform may lead to legal action, including but not limited to injunctions and financial damages.

10. NO PARTNERSHIP OR AGENCY 10.1. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between the Company and the Users. Users operate as independent parties.

11.TERMINATION 11.1. The Company reserves the right to suspend or terminate User accounts for violation of these Terms, misuse of the Platform, or as required by law. 11.2. Users may terminate their accounts at any time by following the prescribed process on the Platform.

12. MISCELLANEOUS 12.1. Force Majeure: The Company shall not be held liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, power failures, internet service disruptions, or labor disputes. 12.2. Assignment: Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its rights or obligations to any affiliate or in connection with a merger, acquisition, or sale of assets. 12.3. Entire Agreement: These Terms constitute the entire agreement between the User and the Company regarding the use of the Platform, superseding any prior agreements or understandings. 12.4. Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect. 12.5. Waiver: The Company’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

13.GOVERNING LAW AND JURISDICTION 13.1. These Terms shall be governed by and construed in accordance with the laws of India. 13.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Patna, Bihar.

14. AMENDMENTS 14.1. The Company reserves the right to revise these Terms at its discretion. 14.2. Updated Terms will be notified to Users via the Platform or email. Continued use of the Services after such updates constitutes acceptance.

15. CONTACT INFORMATION For support or queries regarding these Terms, please contact: Zenex E-Commerce Private Limited Email: info@a1mandi.com Website: https://a1mandi.com

USER ACKNOWLEDGEMENT AND CONSENT

By proceeding, you confirm that you have read, understood, and agree to abide by the Terms and Conditions set forth above. Please select an option below to continue:

[ ]  I ACCEPT the Terms and Conditions and wish to proceed with registration.

[ ] I DO NOT ACCEPT the Terms and Conditions and choose not to use the A1Mandi Platform. A